Refund Policy

Dunmore Broome – Return & Refund Policy
At Dunmore Broome, we want every purchase to meet your expectations. If something isn’t right, we are here to provide a straightforward and reliable return process.

✅ Eligibility for a Refund
You may request a return or refund within 30 calendar days of receiving your order if:
You contact us within the return period
The item is unused, in its original packaging, and in resalable condition
The item arrived damaged or defective

🚫 Non-Refundable Items
For hygiene and customization reasons, we do not accept returns for:
❌ Personalized or custom-made items
❌ Used, worn, or damaged items due to misuse
❌ Final sale, clearance, or heavily discounted products

📝 How to Request a Return
Please contact us with:
Your order number
A brief description of the issue
Photos of the item and packaging (if applicable)
Our team will respond with the next steps as quickly as possible.

🔄 Return & Refund Process
1. Review & Approval
We review your request and may ask for additional information if needed.

2. Return Instructions
If approved, we will provide the return address and instructions.
📦 Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Refund Processing
Once we receive and inspect the returned item, your refund will be issued to the original payment method.
⏳ Refunds typically take 5–7 business days to appear, depending on your payment provider.

📌 Important Notes
Items must be returned unused and in original packaging
Shipping costs are non-refundable unless the item is faulty
Returns that do not meet our conditions may be declined
Excessive return requests may result in account review

💬 Need Help?
If you have any questions or concerns, please contact us via our Contact page. Our team is ready to assist.